Hi Rohit,
The most common reason a user sees that message is that the video stream is encoded in something that the receiving device doesn't have. From the OBSBOT, since it uses NDI HX as the protocol, the video is encoded in H264 or H265- if your receiving device doesn't have a capable H264 or H265 decoder, then you'll get that message.
Likewise, you'll get something similiar if the video is HDR, but the receiver is not HDR capable.
I'll go ahead and create a case for you on this and follow up with you there.
The most common reason a user sees that message is that the video stream is encoded in something that the receiving device doesn't have. From the OBSBOT, since it uses NDI HX as the protocol, the video is encoded in H264 or H265- if your receiving device doesn't have a capable H264 or H265 decoder, then you'll get that message.
Likewise, you'll get something similiar if the video is HDR, but the receiver is not HDR capable.
I'll go ahead and create a case for you on this and follow up with you there.
