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NDI Camera app crash

NDI Camera app crash

by David Gyimesi - Number of replies: 1
Hello

Couple of months ago I updated the NDI camera app on an iPhone 12 and since then it is crashing. The latest update v3.1.9 is solving iPhone 17 crash so I was thinking it will solve my issue as well, but unfortunately it doesn't.
There are other iPhones running the very old version of NDI camera app, but because of the risk of crash I am reluctant to update them.

The iPhone 12 is factory reset, I installed only the NDI camera app nothing else.
NDI camera app ver.: 3.1.9
iOS ver.: 26.1
Everething is on the latest version, but the crash is still happening, which means the stream stops, the last transmitted frame is displayed on the screen, tally light is still red. Killing the app (swiping up) and starting it again temporarily solves the issue, but then it is crashing again in 5 minutes or hours later.

Please let me know what debug or other information I should collect from the app and how to do it to help the troubleshooting.

Thank you
Best regards
In reply to David Gyimesi

Re: NDI Camera app crash

by David Gyimesi -
I contacted support as well but I haven't received any response. What it the best way to receive support for this paid application?
Thank you
Best regards