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NDI TOOLS not opening on PC. Installs ok but nothing happens when I click on any apps

NDI TOOLS not opening on PC. Installs ok but nothing happens when I click on any apps

by billy oirish - Number of replies: 5

Only the monitor is working. No taskbar notification, no app, nothing. Just updated from windows 10 to windows 11 in the hope that this would fix it but sadly not. I have the network set as private and firewall and AV turned off. Im trying to open bridge to connect from a videocaster s from rode to obs but I can't even get the NDI software to open!


Please help! 


In reply to billy oirish

Re: NDI TOOLS not opening on PC. Installs ok but nothing happens when I click on any apps

by Kane Peterson -
I'm guessing, but a few things to check.

Do you have any 3rd party anti-virus/security/firewall software installed? If so, can you disable it to see if that has any effect?

This next thing to check is to navigate to the location where NDI Tools is installed, right click on an executable and see if there is an unblock checkbox. If there is, then check this box and then see if the software will open.



Lastly, is there any entry put into the Windows Application log when you try to run an NDI tool?
In reply to Kane Peterson

Re: NDI TOOLS not opening on PC. Installs ok but nothing happens when I click on any apps

by billy oirish -
Sorry for the delayed response. I have check the app and there is no option such as the one indicated above. I have disabled both AV and Firewall. I have also installed runtime tools (as OBS plugin required it)
This is the only app that does not respond to opening.
Nothing comes up in the system tray nor does anything come up in menu bar or task bar.
I’m relatively pc savvy (and I’ve even enrolled a someone who acts as a Sys admin in his company to see if I missed anything.

I don’t get any app opening no config or menu screen. Nothing. zero response.

I desperately need to use the bridge function to convert from full ndi in OBS to a compressed version to connect to my video switcher.

Please help.
In reply to billy oirish

Re: NDI TOOLS not opening on PC. Installs ok but nothing happens when I click on any apps

by Kane Peterson -
Any messages in the Windows Application log?
In reply to Kane Peterson

Re: NDI TOOLS not opening on PC. Installs ok but nothing happens when I click on any apps

by billy oirish -
Thanks for the suggestion here's what I found
Description: A .NET application failed.
Application: NDI Launcher.exe
Path: C:\Program Files\NDI\NDI 6 Tools\NDI Launcher.exe
Message: A JSON parsing exception occurred in [C:\Program Files\dotnet\shared\Microsoft.WindowsDesktop.App\8.0.26\Microsoft.WindowsDesktop.App.runtimeconfig.json], offset 0 (line 1, column 1): The document is empty.
Invalid framework config.json [C:\Program Files\dotnet\shared\Microsoft.WindowsDesktop.App\8.0.26\Microsoft.WindowsDesktop.App.runtimeconfig.json]
In reply to billy oirish

Re: NDI TOOLS not opening on PC. Installs ok but nothing happens when I click on any apps

by Kane Peterson -
Based on that information, I'd reinstall the .NET Desktop Runtime, current version is 8.0.27.  It appears that one of the files is corrupted on that system (or at least empty).

You can get that from the Microsoft link below (second option on right column).
https://dotnet.microsoft.com/en-us/download/dotnet/8.0
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